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Shipping Policy

General
 By placing an order on this "website", you are accepting these "Shipping Policies" provided below, to ensure that both parties are aware of and agree to protect each other and establish guidelines on our service


Definitions
 For all purposes in this document, the following terms shall be understood as follows:

  • The term "Mundo Electronic", "We", "Our" or "We are", means only Mundo Comunicatel Corp.
  • The term “Stores” is defined as physical stores called “Mundo Electronic” owned by Mundo Comunicatel Corp.
  • The term "You", "Your" and "User" mean "User", it is understood that this is defined as any natural or legal person who buys any article or uses any of our services.
  • The term "Website" is the website (https://mundoelectronic.com) ("Website")
  • The term "PRODUCT" is any article, equipment, accessory, or any physical device that you acquire in the "Website" or in the "Stores".
 
  1. Subject to stock availability
 We try to maintain accurate stock counts between our website, warehouse, and stores, but from time to time there may be a stock discrepancy and we will not be able to fulfill all of your items at the time of purchase. In this case, we will deliver the available products and contact you to inform you if you would prefer to wait for the pending item to be replenished or if you would prefer us to process a refund.
 
  1. Shipping methods and costs
Products can be offered in three modes of delivery, which is specified when choosing the product on the website:
1- With shipping included in the price (Free Shipping).
2- Without shipping included, shipping costs will be calculated during the payment process based on the weight, dimensions, and destination of the items in the order, in this second case the shipping payment will be added to the cost of the product in the time of payment.
3- Collection in the store, it would only be possible in or near Miami, in this case the customer would pick up the product in one of Mundo Electronics physical stores, this option must be chosen by you during the payment process, and it would save you the shipping costs.
 
  1. Delivery conditions

3.1 National transit time
In general, domestic shipments are in transit for 2 to 7 days.
 
3.2 International transit time
Generally, orders shipped internationally are in transit for 4 to 22 days. This varies greatly depending on the courier service you have selected. We can offer you a more specific quote when choosing your carrier at checkout.

3.3 Shipping preparation time
Orders placed before 4:00 PM (USA Eastern Time) will ship the same day, otherwise the next business day.
Our warehouse operates Monday through Friday during standard business hours (USA Eastern Time), except for national holidays when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
 
3.4 Change of delivery address
For requests to change the delivery address you must notify us by email to support@mundoelectronic.com , we can change the address only before the order has been sent, after the order is picked up by the carrier, having them change the destination entails that it will take longer to deliver it to you, and certain charges may apply for the carrier you have to cover.
 
3.5 Shipment of box to P.O.
Mundo Electronic can send to box addresses (P.O. Box) that only use postal services.
 
3.6 Military home delivery
We can ship to military addresses using USPS. We cannot offer this service through courier services.
 
3.7 Out of stock items
If an item is out of stock, we will cancel and refund the out-of-stock items and ship the rest of the order.
 
3.8 Exceeded delivery time
If the delivery time has exceeded the expected time, please contact us so that we can investigate with the carrier.
 

  1. Notification tracking
After shipment, you will receive a tracking link from which you can follow the progress of your shipment based on updates reported by the carrier.
 
  1. Packages damaged in transit
If you find that a package is damaged in transit, if possible, please reject the package to the courier when trying to deliver it and contact our customer service. If the package was delivered without your being present, please contact customer service at support@mundoelectronic.com .
For more information go to the Return Policy page.
 
  1. Refund for packages damaged in transit
We will process a refund or replacement. azo as soon as the courier has completed its investigation on the claim.
 
  1. Process for packages lost in transit
We will process a refund or replacement as soon as the courier has made an investigation and deems the package lost.
 
  1. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. If an order has already been shipped, see our refund policy.
 
  1. Insurance
Packages are insured for loss and damage up to the value indicated by the carrier.
 
  1. Customer service
For all customer service inquiries, please email us at support@mundoelectronic.com